Case Study
Saddle brooke
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Project overview
Varyence architected and developed a solution to enable full lifecycle management of on-premise connected agent for their SaaS Enterprise IT platform. Reducing manual technical support labor of those agents by over 95%.
Customer location
USA
Team location
USA
Team size
3
Project length
2020 – 2021
Client challenge
- Enable us to scale globally while also reducing technical support labor for managing the lifecycle of connected on-premise components of our SaaS platform
- Need to support software that has been deployed to now thousands of clients domains in way that doesn’t require manual interaction with the end customers
- Maintain high level availability and resiliency of the software, taking into account connectivity disruptions, local environment disruptions, incompatible operating systems, and custom local environment settings which could all impact operations of the on-premise agents
- Any lifecycle management operations should incur minimal to no downtime to local production environment and should be carried out in milli-seconds
- Any lifecycle management operations should incur minimal to no downtime to local production environment and should be carried out in milli-seconds
- Incorporate scheduling abilities
- Enable ability to push hotfix and updates when requested
- Provide a centralized administration dashboard
Our approach
We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.
Solution delivered
We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.
Solution impact
We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.
Why Revonish?
We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.
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